Contact Us
Have a question or need help? We are here for you.
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Other ways to reach us
Email Support
support@maplee.ca
Frequently Asked Questions
How do I track my order?
Once your order ships, we email you the tracking details. If you have an account, your orders are under My Orders. If you checked out as a guest, open the link in your order email. Lost it? Use Find my order and we'll send it again.
How do I return an item?
Open the order in your account and choose Request a return next to the item. If you checked out as a guest, use the link in your order email to open your order, then choose Return an item. Each shop's return window, and which items are final sale, are shown on the shop's page and on each product page. For anything else, email support@maplee.ca.
How do I become a vendor?
You can apply to sell on Maplee by visiting the "Sell on Maplee" page. We review every application and email you when there's a decision.
Is my payment information secure?
Yes. All payments are processed through Stripe, a PCI-compliant payment processor. Maplee never stores your full card details.
How do I contact a seller?
You can use the "Contact seller" button on any vendor's profile page. You will need to be signed in to send messages.